Shipping and Handling
Click here to track your purchase
Please take some time to read our shipping and handling policy before ordering your
TRACKING YOUR ORDER
Tracking is currently not available. We are working on
We do not have control over customs and are therefore not able to be responsible for
delays that may occur. Tracking information will be made available to you as soon as it
is made available to us.
Approximate shipping times may vary between 2-3 weeks.
Delayed delivery - Unfortunately we do not have any control over the shipping of your
order. If a delay is to occur, we appreciate your patience and understanding. Please
contact us if you have not received your order after 60 days and we will do our best to
resolve the issue. Delivery times also vary depending on the time of year eg. there are
likely to be delays during the holiday season.
PROCESSING TIME VS SHIPPING TIME
Please note that processing time (5-7 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 5-7 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).
After your order has been processed, your package will then be picked up by our
shipping company for dispatch. An email will be send to you to inform you that your
order is shipped.
Processing Time - in very rare instances, may take longer than the stated expected time
frame. During busy time like holidays, promotions or other instances processing time
might take longer. We do our best to deliver as fast as possible and seek your
understanding and patience during such events.
CANCELLING OR CHANGING AN ORDER
Please take extra care to select your chosen product before purchasing as we do
not accept cancellations. We may be able to change your order shipping details if
your order has not yet been processed but we cannot guarantee this. To change your
order the best option is to contact our customer support via our Facebook page.
CHECK YOUR DELIVERY DETAILS
Please take extra care when entering your delivery details as we are unable to change
delivery details or resend items which have been sent to the wrong address.
CUSTOM / DUTY FEES
We are not responsible for customs fees. Please contact your local customs agency to
find out more about these fees.
It is likely that if you order more than one product, you will receive them separately due
to our company working from multiple warehouses.
If you only receive one package, please allow at least 2 weeks for the next package to
arrive before contacting us. The item may not have been shipped out immediately which
may be due to one of the following reasons:
- The item being on back order
- A delay with the delivery company
- Location of the warehouse that the product was sent from
- Customs delays
If you have not received your other item(s) after the two weeks, please contact us and
we will try to resolve the issue.